Anyway, I just got a part time at a retail store that is pretty well known as a great place to work. We're going through our training, and we discussed phones the other night. Now, listen. I've worked in all areas - retail, restaurant, beauty shop reception, corporate world reception - and I think the max that really needs to be spent discussing the phone is 5 mintutes for a high volume place, 2 minutes anywhere else. There were two girls in training with me, one of which works in marketing at a large well-known company, who dragged it out for like 15 minutes with no less than 20 questions that included, but were not limited to:
- "Oh, so they can ring on any of those that say 'Lines'?"
- "Wait, so you pressed the line before you picked it up? Or after?"
and the one that almost made me go postal:
- "Wait, so you can put it on hold and hang up the receiver without it hanging up on the call?!"
More blank, sad stares. I could see them thinking, "Why are you laughing? Do you think we're dumb? I thought this was a nice, team-friendly place?"
"Maybe...yall are used to cell phones...and I remember this from back in the day..."
One girl finally chimed in with, "No, I've worked with phones, and they're all different! I had one that hung up when it was on hold."
Me: "Mmmhmmm." I was reaaaally trying to hold it in. "Sure. I mean, I haven't ever heard of that, but I'm sure anything's possible."
I'M PRETTY SURE YOU DIDN'T PRESS THE HOLD BUTTON FIRST.
Those were the thoughts going on in my head. These are sweet, seemingly "smart, successful" girls. They're around 25 with a degree and "good" day job. It was then I realized that I've been answering phones in a business for NINETEEN YEARS (my parents owned businesses and I started manning the phones in middle school.). And this is where my life is.... working a part time job with girls who didn't know phone lines before Monday. Not that we don't ALL ask stupid questions, but....don't most of us usually know when we're about to have to suck it up and ask something stupid?
Sorry if that seemed more harsh than funny - it really did just amuse the crap out of me - but I'm having one of those, "I need to reevaluate my life" kind of days, and seeing people younger than me, making similar to me with snazzier titles than me showing their idiot side just.....reaaaally drives me to drink somedays, folks.